• Perform a wide variety of assignments that may be confidential in nature, requiring research to complete.
• Perform duties in the HR Department for Benefits/Attendance/Retirement team member.
• Update NEOGOV and BS&A databases, as necessary.
• Create/process Personal Employee Action Forms.
• Composing, editing, and revising letters, reports, and other materials.
• Prepare documents related to new hire, active employees and retiree change requests.
• Process and document various benefit actions by completing forms, reports, logs, and records.
• Respond to inquiries regarding general benefits/retirement/recruitment questions.
• Receive, review, and process reports of on-duty employee injuries, coordinate worker’s compensation claims, authorize treatment of the employee by medical care providers; review and process medical bills.
• Daily record keeping, including reports, forms, statistics, letters, and other documentation to be maintained in files and records.
• Performs a wide variety of assignments that are confidential nature involving labor/employee relations, personal/protected information, medical confidential information for claims and lawsuits. 
• Coordinate daily benefits processing, including enrollments, terminations, and claims.
• Advise and inform employees of the details of the City’s benefit/recruitment programs.
• Resolve benefit-related issues and respond to queries and requests in a timely manner.
• Collaborate with payroll to ensure that employer contributions and payroll deductions are processed accurately and in a timely manner.
• All other duties as assigned.

• Requires a Bachelor's degree in Business, Accounting or related field or equivalent work experience
• Requires research, analytical, and computational skills to effectively monitor claims and losses.
• Significant problem solving and organizational skills necessary to prioritize and coordinate diverse requests and the ability to work under pressure of deadlines and changing priorities.
• Effective written and verbal skills and the ability to maintain detailed records.
• Ability to maintain confidential information related to employee relations/medical/claims/lawsuits.

Technology used:

Analytical or scientific software — Scientific Software International TESTFACT; SPSS software; Winsteps

Document management software — Adobe Systems Adobe Acrobat software

Electronic mail software — Microsoft Outlook

Spreadsheet software — Microsoft Excel